We'll leave this link to the forum post so you can scan through it for answers while you wait for Microsoft to step up. Microsoft hasn't provided a satisfactory resolution for these random shut down problems and other user-posted solutions are complicated and won't work for everyone. If that doesn't work, I'm afraid you might need to send your device in or get Microsoft's support team on the phone. Again, head over to the search bar and type 'Search for updates.' On the next page press the Check for updates box. You should also ensure you've downloaded the latest software update for your tablet. Type 'Sleep' in the search bar and select 'Power and sleep settings.' From here, change the sleep time from the default 5 minutes. If your Surface Pro 7 is randomly shutting down, try changing the default sleep time in your settings. There doesn't appear to be a one-size-fits-all fix but some folks have had luck by making certain changes. But lately, users have been complaining about the blue screen errors on their Microsoft Surface laptop that is causing their device to shut down and restart. Microsoft Surface is portable and easy to use. It runs Microsoft Windows operating system. I checked my power options multiple times and it is not. Microsoft Surface is a series of touchscreen-based laptops. I upgraded to win10 the day it came out.first few days it was working fine, but over the last 4-5 days i have noticed (consistently) that it turns off at random times.turns totally OFF, not go to sleep.

The problems appear to exist across all Surface Pro 7 model, no matter your configuration. I have a brand new surface 3 (not surface 3 pro) 64gb model. The thread about random Surface Pro 7 shutdowns is now 28 pages long and growing with the newest posts added on April 15. Windows 10, by default, automatically turns off the monitor after one. However, several users say their tablet continues to shut down after completing the steps. Several users recently reported their Surface Pro 3 screen not working after. The mouse icon might move slightly with my finger, but after about a second my screen goes black. It doesn't shut down the whole tablet, it basically just locks it. When the post went up, a Microsoft agent quickly stepped in with instructions for a potential fix. Every time I touch my touchpad (which usually acts as a mouse) on my Surface Pro 3, my screen turns off.

Surface pro 3 screen keeps turning off